Privacy Policy – Charomia

At Charomia, your privacy is as precious to us as the fragrances we create. We are committed to protecting your personal information and ensuring your shopping experience is secure, seamless, and trustworthy.

By visiting our website or making a purchase, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect limited personal information necessary to provide you with the best possible experience. This includes:

Personal Details: Your name, contact number, billing, and shipping addresses.
Payment Information: Processed securely through trusted payment gateways — we never store your complete payment details.
Communication Data: Email address and messages to respond to your inquiries or provide order updates.
Browsing Data: Cookies and analytics data to help us improve website performance and personalize your experience.

2. How We Use Your Information

Your information is used solely to enhance your Charomia experience. We may use it to:

Process and deliver your orders.
Communicate order updates or shipping details.
Respond to inquiries and provide customer support.
Improve our website, products, and services.
Send exclusive offers, product updates, or newsletters (only if you subscribe).

We do not sell, rent, or trade your personal data with third parties.

3. Data Protection

Your security is our priority.
We implement industry-standard encryption and data protection measures to ensure that all personal and payment information remains safe and confidential.

All transactions are processed through secure, PCI-compliant payment gateways.

4. Cookies & Tracking Technologies

We use cookies to improve user experience, enhance website functionality, and tailor our communication to your interests.
You can adjust cookie preferences anytime through your browser settings.

5. Third-Party Services

Charomia may use trusted third-party partners (such as courier and payment service providers) to complete your transactions.
These partners have access only to the information necessary to perform their duties and are required to keep it confidential.

6. Your Rights

You have the right to:

Request access to your personal data.
Correct or update inaccurate information.
Withdraw consent to receive promotional communications.
To exercise these rights, please contact us at support@charomia.com.

7. Policy Updates

Charomia reserves the right to update or modify this Privacy Policy as needed. Any changes will be reflected on this page with an updated “Last Modified” date.